Frequently Asked Questions
Find quick answers to common questions about shopping with WillofGod.
🛍️ Ordering
Simply browse our products, add items to your cart, proceed to checkout, fill in your details, choose payment method, and confirm your order.
You can cancel or modify your order within 1 hour of placing it. Contact our support team immediately for assistance.
Once your order is shipped, you'll receive a tracking number via email. You can also track your order from your account dashboard.
💳 Payment
We accept Paystack (cards, bank transfers, USSD) and Cash on Delivery (COD) for select locations.
Yes! Paystack is PCI-DSS compliant and uses industry-standard encryption to protect your payment information.
🚚 Shipping & Delivery
Delivery typically takes 2-5 business days within Lagos and 3-7 business days for other Nigerian cities.
Shipping fee is ₦1,500 for orders below ₦50,000. Orders above ₦50,000 qualify for free shipping.
🔄 Returns & Refunds
We offer a 7-day return policy for unused, undamaged items in original packaging. Contact support to initiate a return.
Refunds are processed within 5-7 business days after we receive and inspect the returned item. Refunds go back to your original payment method.
👤 Account
Click "Sign Up" on the top right corner, fill in your details, and create your account. It's free and takes less than a minute.
Click "Forgot Password" on the login page and follow the instructions to reset your password via email.
